Selling plans

[FAQ-START]

► Can we remove the one-time purchase as a selling option in the store?

You can remove the one-time purchase option and sell only as a subscription by enabling the settings from Shopify > Products > Purchase options. Please check this quick video tutorial for the same - sell only as a subscription.

► Can we configure multiple delivery/billing frequencies for a subscription product?

Yes, you will have to configure the required delivery/billing frequencies in the selling plan to which that particular product is mapped. Go to Loop > Acquire > Selling plans > Create / Edit selling plan > Add frequency.

► Can I offer more than one selling plan on a particular product?

Yes, you can do that by creating multiple selling plans in the Loop app and adding that particular product to them. Navigate to Loop > Acquire > Selling plans > Create / Edit selling plan > Add / Edit products.

► How can I change the texts (Subscribe and Save) and description/details displayed on the widget at the product page (PDP) storefront?

The texts and details displayed on the widget can be updated by navigating to Loop Admin portal > Acquire > Selling plans > (open the specific selling plan). For widget purchase option titles, update the 'Name' field. For the description on the widget, Navigate to Advanced options > Selling plan description (HTML enabled).

► How was a Subscription created even when a selling plan not available on storefront?

There could be a chance that the subscription got created by 'Shop sales channel'. Please verify: Loop admin > Subscriptions > Specific subscription detail page > Open order# and check on the top if it shows 'Shop'. This feature was enabled automatically by Shopify resulting in subscription creation via Shop channel.

Recommended action for brands: Turn OFF the Subscriptions setting if they do not wish to sell subscriptions via Shop by visiting Shopify Admin > Sales Channels > Shop > Settings > Subscriptions

Impact:

When the Subscriptions setting is OFF, buyers will still see the subscription product on Shop but will be redirected to the brand’s online store to complete the subscription purchase.

► Should I create one selling plan and add multiple products to it, or create a separate plan for each product?

You can add multiple products to the same selling plan if they share the same frequency, discount, and settings.

However, if different products need unique frequencies or discounts, you'll need to create separate selling plans. It depends on how you want each product’s subscription to behave.

[FAQ-END]

Widgets

[FAQ-START]

► Can we test the Loop widgets without making any changes to our live theme?

Yes, you can install the Loop widgets on a non-live (unpublished) theme to experiment and play around with the subscription set-up on your store before going live with the Loop.

Navigate to Loop > Acquire > Widgets > Select the created widget and choose an unpublished theme where you would like to install the Loop widget.

► Can we customize the Loop subscription widgets?

Yes, you can fully customize the loop subscription widgets to match your brand's look and feel.

► Do I have v1 or v2 widget installed on my Loop?

If your Loop > Acquire menu shows 'Subscription Widget', it's a v1 widget. If the menu says 'Widget' only, you have the v2 widget enabled on your Loop Admin.

► How can I display multilingual translation on widget texts?

Multilingual translation feature inside the widget is a part of the "Pro plan" offered by Loop. You can go to Loop > Settings > Multilingual texts to access this feature.

► How to change the new button group style of the Loop widget?

The Loop widget style can be changed by navigating to Loop > Acquire > Widgets > Open the widget > Styles.

Key benefits:

a) Intuitive button group selection: A sleek, user-friendly layout that makes selecting purchase options easier and faster.

b) Optimized for mobile: All options, pricing, and benefits are displayed in a compact view, improving the shopping experience on mobile devices.

c) Compatible with multiple plans: If your product has multiple plans, an additional button/tile appears for each, displaying all available subscription choices to customers.

► Why did the Loop Subscriptions widget disappear from the product page, even though it was visible yesterday?

If the Loop widget has suddenly disappeared from the product page, common reasons could be that either a new theme was created, or the selling plan is not mapped or the bundle was recently created.

In case of a new selling plan, please ensure that the product is still correctly mapped to a selling plan by going to Acquire > Selling Plans in the Loop admin, selecting the selling plan, and confirming that the product is listed there.

In case of the product-specific challenges, please check if the widget is still linked to the product’s template by going to Acquire > Widgets in Loop, selecting the desired widget, and making sure the Shopify product template associated with the product is mapped to it. If any of these connections were changed or broken, the widget would no longer appear on the product page. If you create a new theme, you need to make sure the widget is properly mapped and installed on the new live theme.

In case it's a new bundle, go to the Loop app > Bundle > Preferences, and check if the setting "Hide bundle selling plans on individual product pages" is enabled. If it is, the widget will not show on any product that's part of a bundle, so you may need to disable this setting.

In case the widget design has changed and the widget is appearing as text instead of the full design, you may need to untick: Loop > Acquire > Widget > Preferences > Untick 'Show the plan selector as text if only one selling plan is available'.

► Some people can see the widget on my website, while some people cannot see it. Also, the widget is not appearing on mobile devices.

If your widget is appearing on desktop but not on mobile (or vice-versa), try checking in incognito mode or clearing the browser cache. Additionally, there could be an issue with the markets setup on Shopify. Please review those settings as well. If the issue persists, raise it with support and we’ll get it checked.

[FAQ-END]

Updated on: 18/08/2025