Upsell Engine
This article will walk you through the steps required to set-up the upsell section inside the customer portal.
Contents of the article
- What is upselling?
- Set up and customize your upsell section
- What do your customers see?
- Product not showing in the upsell section
- Need help?
What is upselling?
Upsell in subscriptions refers to the practice of offering additional products or services to a customer who has already subscribed to a product or service. This can be a way for businesses to increase revenue by convincing existing customers to upgrade or add on to their current subscriptions.
Loop provides a powerful upsell section that allows you to offer powerful upsell/cross-sell options with granular customizations to drive revenue and provide value to the customer.
Set up and customize the upsell section
- Go to Loop > Customer portal > Upsell
- Set permissions on the upsell section. These permissions define if the customer is able to add one-time purchases/subscriptions or both from the upsell bar.
- Configure the logic based on items already present in the subscription, by which you would like to show/hide the products in the upsell section.
- In the recommended products panel, use the "Add Products" button to add specific products that are shown in the upsell section in priority order compared to other products.
- When a product is added, you can select how this product will be offered in the upsell section.
- You can choose to have it available as a one-time purchase / a subscription or both. You can choose to add a specific discount to the one-time purchase option.
- You can choose to add products to the excluded list. These products will not be shown on the upsell section of the customer portal.
What do the customers see?
A fully configured upsell section will allow your customer to add a new product to the subscription directly from the customer portal. The discounts are shown as configured on the Loop upsell settings for one-time purchases. For subscription purchases, the discount settings are pulled directly from the selling plans.
The product is not shown on the upsell section
For a product to show up on the upsell section, the following prerequisites have to be met:
- The product should be available to sell on the online store.
- If product inventory is managed in Shopify, and the continue selling option is disabled, then the product stock should be >0
- The product should not be added to the excluded products.
Need help?
No need to fret; we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right.
Thanks!
Loop Subscription Team 🙂
Updated on: 25/02/2025
Thank you!