Articles on: Migration

Customer migration - Importing customers in Shopify

If you're migrating from a non-Shopify platform, you can bring your customer information into Shopify using a CSV file. Shopify allows you to upload customer details in bulk through its admin panel using a predefined CSV format. This helps ensure a smooth transition before you begin setting up subscriptions with Loop.


Note: You can only import customer CSV files that are 1 MB or smaller. To get around this restriction, you can use multiple CSV files to import your customer profiles.


In this article



Exporting customer data


Your export process will depend on the platform you're currently using. The goal is to export basic customer information like name, email, and address into a CSV format that matches Shopify's import structure.


Once exported, review and format the file according to Shopify’s customer CSV template before uploading.


Importing customer data in Shopify


To import your customer list into Shopify, follow these steps to complete the process.


  1. Log in to your Shopify admin.


  1. Navigate to Customers > Import.


  1. Upload your customer CSV file using Shopify's native import tool.


This allows Shopify to recognize these customers, making them eligible for subscription data migration via Loop.



Tip: You can download Shopify's customer CSV template to ensure you're formatting your data correctly.



Here are some related articles that may offer additional insight and context.



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Loop Subscriptions Team 🙂


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Updated on: 21/07/2025

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