Articles on: Customer portal

Delay order

Sometimes, subscribers may want to receive their next subscription order a bit later, without skipping it entirely. Delay order allows subscribers to push the upcoming order by a chosen number of days, offering more flexibility without disrupting the subscription cycle.


This feature is particularly useful when the subscriber still wants the product but may not need it immediately, for example, if they’re travelling, have extra stock, or need more time before their next delivery.


In this article



Enabling the delay option


Follow these steps to complete the process.


  1. Navigate to Loop > Customer portal > Preferences > Scroll down to order actions > Delay order.



  1. Enable this setting to allow customers to delay their upcoming orders directly from the customer portal.



  1. By default, when a customer clicks the Delay button, they will see three options: 7, 15, and 30 days. If you want to offer a custom delay option, you’ll need to enable the respective setting and define the number of days manually.



Delaying a product from the customer portal


Customers can easily swap their product after purchase directly from the customer portal.


Follow these steps to complete the process.


  1. The customer will log in to the customer portal, open the desired subscription, and click the Edit button next to the product.



  1. The swap drawer will open. The customer needs to select the product to swap and click on Confirm swap.



Delaying a product from the Loop admin portal


There might be situations where a customer contacts the brand and requests to delay an order. In such cases, the brand can manually delay the order on the customer’s behalf from the Loop admin portal.


Follow these steps to complete the process.


  1. Navigate to Loop > Subscriptions > Search for the customer with “Subscription ID” by going to the Subscriptions tab.



  1. Click on the Reschedule button next to the upcoming order details.



  1. Select the new date from the calendar and choose the required options, "Reschedule subsequent subscription orders and Notify customer?" based on the use case.



  1. The order has been successfully delayed, and all subsequent orders have been rescheduled accordingly.



Frequently Asked Questions (FAQs)


Ques- Will delaying a subscription order via the customer portal or admin portal delay the subsequent orders?
Ans- Yes, subsequent orders are also shifted by the same amount, maintaining a consistent interval between orders. If you want to prevent customers from delaying their subscription orders, navigate to Loop Admin portal > Customer portal > Preferences > Order actions > Delay order > (uncheck the checkbox).



Here are some related articles that may offer additional insight and context.



Need help?


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If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.


Regards,
Loop Subscriptions Team 🙂


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Updated on: 07/07/2025

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