Delay order

Customers and merchants can leverage the Delay next order functionality made available on Loop to ensure that the customer's next order is placed at the right day as

• How to delay an order from Loop Customer Portal
• How to delay an order from the Loop admin portal
• Need help?

If a delay is applied to the current order, Skipped upcoming orders are not taken into account, and the forthcoming order schedule is repopulated based on the delayed next billing date.

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Delay an order from Loop Customer Portal

A customer can delay an order for themselves directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.

Prerequisites

1. The customer should have an active subscription on the app.
2. The option called “Delay Order” should be enabled. This option can be found by heading to Customer Portal > Preferences > Order actions.

If all the above prerequisites have been met. Here is a step-by-step illustration of how the option works.

• The customer goes to their customer portal and goes to the required subscription.
• Click on “Delay Order”.

• Select the duration by which you want to delay the order and click Confirm.

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Delay an order from Loop admin portal

There might be a requirement if a customer phones in and asks the merchant to delay an order on their behalf. In such cases, the merchant can manually delay an order on behalf of the customer from the Loop admin portal. To do so, the following requirements will need to be met. In rare cases where the merchant has to mass delay a particular product, they can make use of the Inventory Management utility built into Loop.

Prerequisites

1. Customers should have an active subscription on Loop / should have purchased a subscription in the past (canceled/paused).

If all the prerequisites are satisfied, then the merchant delays an order in the following way-

• By heading over to loop, you can search for the customer with “Subscription ID”, in the “Order Schedule” you have to click on Reschedule order.
• Note → If the subscription is not in active state, the merchant would need to activate it first and then make the changes.
  
  
  
• Select the date to which you want to reschedule the order and click on Confirm.

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Need Help?

No need to fret; we’re here to jump in and help you out. Reach out to us at support@loopwork.co or feel free to ping us on chat by clicking the support beacon on the bottom right.

Thanks!

Loop Subscription Team 🙂

Updated on: 25/02/2025