Pause/Resume subscription
Several factors may lead an individual to consider pausing a subscription. These include incomplete utilization of the previous product, personal travel commitments, temporary financial constraints, seasonal usage preferences, or other personal circumstances that require a short-term suspension.
Loop offers a range of options that enable both you and your customers to easily Pause or Resume a subscription in accordance with their specific requirements. This article will guide you through all the available features that make it easy for your customers to pause or resume their subscription at any point in their subscription journey.
Enabling the pause option
What happens when a subscription is paused?
Pause and resume subscription from the customer portal
Pause and resume subscription from the admin portal
Related articles
Need help?
Prerequisite: Before enabling the pause setting, the customer must have an active subscription on Loop.
Follow these steps to complete the process
Navigate to Loop > Customer portal > Preferences > Scroll down to the pause subscription section.
Enable the setting Allow customers to pause/resume subscription from customer portal and click on Save button.
Note: If this option is unchecked in the store settings, customers will not be able to pause or resume their existing or new subscriptions from the customer portal. However, this does not affect the pause/resume option available in the admin portal, which remains enabled by default.
Now, enable the Pause subscription intervals setting to configure options such as defining pause intervals and setting how pause duration is calculated. Then, click the Save button.
Understanding the Pause subscription intervals options
Setting intervals: Control the pause duration by allowing customers to choose from predefined pause interval options. You can define up to three durations, based on days, weeks, months, or years.
Custom duration: This option allow customers to choose a date from when they want their subscriptions to be resumed and charged within the defined number of days in the setting.
Pause duration is calculated from the date: Here we have 2 options defined below with the help of an example.
Note 1: If anchor-level settings are defined in the selling plan, the pause/resume dates will also be calculated based on those settings.
Note 2: If the Pause subscription intervals option is disabled, the customer will be able to pause the subscription for an indefinite period, until they choose to resume it.
When a subscription is in the paused state, it signifies that no recurring charges will be applied to the contract until it returns to an active state.
Based on the pause method that is applied, there are two distinct behaviors that a paused contract will follow.
Pause without auto-resume: When a subscription is paused without auto-resume, it indicates that the subscription will remain in the paused state indefinitely unless the state is modified to Active by the merchant or the customer. If a subscription is paused in this manner, its upcoming orders are cleared from the loop platform (including the skipped orders). They will be repopulated once the contract is resumed.
Pause with auto-resume: When this option is utilized, the subscription remains in the paused state for the duration that was specified when the pause action was executed, after which the subscription is automatically resumed by the system. The subsequent billing date is displayed to the merchant and the customer in their user interface so that they can precisely determine when their subscription will be unpaused and the subsequent order will be placed.
Follow these steps to complete the process
Navigate to the Customer Portal > Locate the desired subscription > Click on the view details button.
Scroll down to the bottom of the subscription details screen and locate the Pause subscription button and click on it.
Now, select the desired pause duration interval. The next order date will be updated automatically based on the calculation logic. Then, click the Confirm button.
The subscription will be paused, and the customer can resume it at any time by clicking the Resume subscription button.
Follow these steps to complete the process
Navigate to Loop > Subscriptions > Click on the subscription ID
Click the Pause button in the top right corner, select the desired pause duration, and then click the Confirm button. To pause the subscription indefinitely, the admin can select the option "No, this subscription will not be auto-resumed."
Note: Admins now have the option to choose whether or not to notify the customer about the change. If the admin opts to send a notification, it will be sent regardless of the notification preferences being disabled.
The subscription will be paused, and the admin can resume it at any time by clicking the Resume button.
Here are some related articles that may offer additional insight and context.
Set anchor day in selling plan
Learn about customer portal
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
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Loop offers a range of options that enable both you and your customers to easily Pause or Resume a subscription in accordance with their specific requirements. This article will guide you through all the available features that make it easy for your customers to pause or resume their subscription at any point in their subscription journey.
In this article
Enabling the pause option
What happens when a subscription is paused?
Pause and resume subscription from the customer portal
Pause and resume subscription from the admin portal
Related articles
Need help?
Enabling the pause option
Prerequisite: Before enabling the pause setting, the customer must have an active subscription on Loop.
Follow these steps to complete the process
Navigate to Loop > Customer portal > Preferences > Scroll down to the pause subscription section.
Enable the setting Allow customers to pause/resume subscription from customer portal and click on Save button.
Note: If this option is unchecked in the store settings, customers will not be able to pause or resume their existing or new subscriptions from the customer portal. However, this does not affect the pause/resume option available in the admin portal, which remains enabled by default.
Now, enable the Pause subscription intervals setting to configure options such as defining pause intervals and setting how pause duration is calculated. Then, click the Save button.
Understanding the Pause subscription intervals options
Setting intervals: Control the pause duration by allowing customers to choose from predefined pause interval options. You can define up to three durations, based on days, weeks, months, or years.
Custom duration: This option allow customers to choose a date from when they want their subscriptions to be resumed and charged within the defined number of days in the setting.
Pause duration is calculated from the date: Here we have 2 options defined below with the help of an example.
| Option selected | Example |
|---|---|
| When subscription is paused: When this option is selected, the pause duration is calculated starting from the day the subscription is paused. The subscription will resume automatically after the selected pause interval. | If the first order was placed on 26th May and the next order is scheduled for 26th June (based on a 1-month frequency), and the customer pauses the subscription on 29th May for 1 month, the next order will be scheduled for 29th June, and the recurring order will be scheduled accordingly. |
| When subscription was going to be charged: When this option is selected, the pause date will be calculated from the next order date. | If the first order was placed on 26th May and the next order is scheduled for 26th June (based on a 1-month frequency), and the customer pauses the subscription on 29th May for 1 month, the next order will be scheduled for 26th July because the next charge date was 26th June, and the recurring order will be scheduled accordingly. |
Note 1: If anchor-level settings are defined in the selling plan, the pause/resume dates will also be calculated based on those settings.
Note 2: If the Pause subscription intervals option is disabled, the customer will be able to pause the subscription for an indefinite period, until they choose to resume it.
What happens when a subscription is paused?
When a subscription is in the paused state, it signifies that no recurring charges will be applied to the contract until it returns to an active state.
Based on the pause method that is applied, there are two distinct behaviors that a paused contract will follow.
Pause without auto-resume: When a subscription is paused without auto-resume, it indicates that the subscription will remain in the paused state indefinitely unless the state is modified to Active by the merchant or the customer. If a subscription is paused in this manner, its upcoming orders are cleared from the loop platform (including the skipped orders). They will be repopulated once the contract is resumed.
Pause with auto-resume: When this option is utilized, the subscription remains in the paused state for the duration that was specified when the pause action was executed, after which the subscription is automatically resumed by the system. The subsequent billing date is displayed to the merchant and the customer in their user interface so that they can precisely determine when their subscription will be unpaused and the subsequent order will be placed.
Pause and resume subscription from the customer portal
Follow these steps to complete the process
Navigate to the Customer Portal > Locate the desired subscription > Click on the view details button.
Scroll down to the bottom of the subscription details screen and locate the Pause subscription button and click on it.
Now, select the desired pause duration interval. The next order date will be updated automatically based on the calculation logic. Then, click the Confirm button.
The subscription will be paused, and the customer can resume it at any time by clicking the Resume subscription button.
Pause and resume subscription from the admin portal
Follow these steps to complete the process
Navigate to Loop > Subscriptions > Click on the subscription ID
Click the Pause button in the top right corner, select the desired pause duration, and then click the Confirm button. To pause the subscription indefinitely, the admin can select the option "No, this subscription will not be auto-resumed."
Note: Admins now have the option to choose whether or not to notify the customer about the change. If the admin opts to send a notification, it will be sent regardless of the notification preferences being disabled.
The subscription will be paused, and the admin can resume it at any time by clicking the Resume button.
Related articles
Here are some related articles that may offer additional insight and context.
Set anchor day in selling plan
Learn about customer portal
Need help?
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
Return to top
Updated on: 30/05/2025
Thank you!