Reactivate subscription
A customer may decide to reactivate a previously cancelled subscription for several reasons, such as finding continued value in the product or service, resolving temporary financial or personal issues that had earlier interrupted their subscription, or receiving a special incentive or promotion encouraging them to return.
Reactivation helps maintain long-term customer relationships and offers a seamless way to bring back loyal subscribers without requiring them to set up a new subscription from scratch.
Loop makes this process simple and efficient. Both merchants and customers can easily reactivate a subscription through the respective portals. This article will walk you through all the available methods and steps to reactivate a subscription on Loop.
Enabling the reactivation option
Reactivating a subscription from the customer portal
Reactivating a subscription from the admin portal
Related articles
Need help?
Before setting up the flow, we need to make sure these things are in place.
The customer should have already purchased and cancelled at least one subscription from the store in the past.
Follow these steps to complete the process.
Navigate to Customer portal > Preferences > Subscription actions > Enable the reactivate subscription option.
As per the merchant’s requirement, if they wish to charge the customer immediately upon reactivation, the option below must be selected. Additional options can then be configured as needed.
Note: If the setting is disabled, the customer won't be able to reactivate the subscription and can be done from the admin portal only.
Follow these steps to complete the process.
The customer will navigate to the shopify store using their login details or via the email link to access the portal for subscription management.
Find the cancelled subscription under inactive/completed subscriptions that you want to reactivate and click on the view details icon.
The subscription details will open. Once all information is verified, click the reactivate button in the top-right corner.
A reactivate subscription pop-up will appear where we need to click on the confirm button.
Follow these steps to complete the process.
Navigate to Loop > Subscriptions, then open the cancelled subscription you want to reactivate.
Click reactivate at the top right of the screen.
A pop-up will appear where you can choose the option to immediately place an order on reactivation, choose to notify the customer, and then click confirm to complete the cancellation.
Here are some related articles that may offer additional insight and context.
Pause/Resume subscription
Cancel subscription
Customer portal
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
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Reactivation helps maintain long-term customer relationships and offers a seamless way to bring back loyal subscribers without requiring them to set up a new subscription from scratch.
Loop makes this process simple and efficient. Both merchants and customers can easily reactivate a subscription through the respective portals. This article will walk you through all the available methods and steps to reactivate a subscription on Loop.
In this article
Enabling the reactivation option
Reactivating a subscription from the customer portal
Reactivating a subscription from the admin portal
Related articles
Need help?
Enabling the reactivation option
Prerequisites
Before setting up the flow, we need to make sure these things are in place.
The customer should have already purchased and cancelled at least one subscription from the store in the past.
Enabling the setting
Follow these steps to complete the process.
Navigate to Customer portal > Preferences > Subscription actions > Enable the reactivate subscription option.
As per the merchant’s requirement, if they wish to charge the customer immediately upon reactivation, the option below must be selected. Additional options can then be configured as needed.
Note: If the setting is disabled, the customer won't be able to reactivate the subscription and can be done from the admin portal only.
Reactivating a subscription from the customer portal
Follow these steps to complete the process.
The customer will navigate to the shopify store using their login details or via the email link to access the portal for subscription management.
Find the cancelled subscription under inactive/completed subscriptions that you want to reactivate and click on the view details icon.
The subscription details will open. Once all information is verified, click the reactivate button in the top-right corner.
A reactivate subscription pop-up will appear where we need to click on the confirm button.
Reactivating a subscription from the admin portal
Follow these steps to complete the process.
Navigate to Loop > Subscriptions, then open the cancelled subscription you want to reactivate.
Click reactivate at the top right of the screen.
A pop-up will appear where you can choose the option to immediately place an order on reactivation, choose to notify the customer, and then click confirm to complete the cancellation.
Related articles
Here are some related articles that may offer additional insight and context.
Pause/Resume subscription
Cancel subscription
Customer portal
Need help?
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
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Updated on: 05/06/2025
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