Articles on: Customer portal

Reschedule an upcoming order

Rescheduling an upcoming order gives subscribers greater control over their delivery timing, helping them manage their subscription on their own terms. Whether they haven’t finished their previous product, are traveling, or simply need a pause in deliveries for personal reasons, this feature allows flexibility without having to skip or pause the subscription. It helps brands retain subscribers while offering a smoother and more convenient experience.


In this article



Enabling the reschedule option


Follow these steps to complete the process.


  1. Navigate to Loop > Customer portal > Preferences > Scroll down to order actions > Reschedule order.



  1. Enable this setting to allow customers to reschedule their upcoming orders directly from the customer portal. You can also define the maximum number of days by which an order can be rescheduled, based on your business preferences.



What happens to the future billing dates?


When an order is rescheduled from the customer portal or from the Loop admin page, the next order schedule will be recalculated based on the date entered by the customer/admin. This recalculation will be done on the basis of the cadence of the subscription contract.


In case an Anchor day is present on the subscription, the calendar will allow the customer to reschedule to the nearest Anchor day. The other dates will be greyed out and unavailable to the customer/merchant. The next orders after the upcoming order will be scheduled based on the next billing date. 


Click here to learn more about anchor day billing setting.


Rescheduling an order from the customer portal


Customers can easily reschedule their upcoming order directly from the customer portal.


Follow these steps to complete the process.


  1. The customer will log in to the customer portal, open the desired subscription, and click the "Re-schedule" button present in the action bar at the top.



  1. The Reschedule Order drawer will open. The customer can then select the desired date from the calendar to reschedule their upcoming order.



Note: As per the configuration, the maximum reschedule interval is set to 100 days. Therefore, the calendar restricts date selection up to 16th October (i.e., 100 days from today, 8th July, the date on which the reschedule is being initiated).


  1. After clicking the "Confirm button, the order is successfully rescheduled to 8th October 2025 as per the selected date. All subsequent orders are automatically adjusted based on the selected monthly frequency, for example, the next orders are scheduled for 6th November 2025, 6th December 2025, and so on.



Rescheduling an order from the admin portal


There might be situations where a customer contacts the brand and requests to reschedule an order. In such cases, the brand can manually reschedule the order on the customer’s behalf from the Loop admin portal.


Follow these steps to complete the process.


  1. Navigate to Loop > Subscriptions > Search for the customer with “Subscription ID” by going to the Subscriptions tab.



  1. Click on the Reschedule button next to the upcoming order details.



  1. Select the new date from the calendar and choose the required options, "Reschedule subsequent subscription orders and Notify customer?" based on the use case.



  1. The order has been successfully delayed, and all subsequent orders have been rescheduled accordingly.




Here are some related articles that may offer additional insight and context.



Need help?


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If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.


Regards,

Loop Subscriptions Team 🙂


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Updated on: 10/07/2025

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