Skip upcoming order
There are many reasons why a customer would need to skip an upcoming order, including not having enough money, moving places, or needing extra time between orders.
This article will walk you through all the options on how the customer or you can skip an order on Loop Subscription portals.
How the skip feature works
Skipping an order from Loop customer portal
Skipping an order from Loop admin portal
Prevent revenue loss by limiting consecutive skips
Need help?
When the skip function is used on an upcoming subscription order, the order is marked as skipped on the Loop customer and admin portal.
Here's how a skipped order looks from a customer's point of view:
This is what you see in the Loop admin when there are skipped orders:
Note: A skipped order can be unskipped anytime before the scheduled date
The skipped orders will remain in the skipped state unless you or the customer perform one of the following actions:
Place order
Reschedule order
Delay order
Edit billing / delivery schedule
Pause / Resume subscription
A customer can skip an order directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.
The customer should have at least one active subscription with the store.
The option called Skip Order should be enabled. This option can be found by heading to Customer Portal > Preferences > Order actions > Skip order.
By default, Loop smartly recognizes if the customer has multiple items in their subscription and nudges them to skip only selected items from their order. This ensures that you lose minimal revenue due to complete order skips while giving greater flexibility to the customers.
Here is a step-by-step illustration of how the partial skip experience works:
Customer comes to the customer portal and clicks on the Skip next order button
If they have multiple products in their subscription, a drawer is opened with a list of products.
From here, the customer can select which products they want to skip from their upcoming order and click Skip selected items button to confirm.
Once the customer confirms the action, the selected items are removed from their upcoming order.
Partial skip experience is not shown to the customers in the following cases:
If there is only one product in the subscription
If there is only one paid product and all other products are free
If the subscription has bundle or prepaid products
Note: Partial skip option is only available on Loop Pro plan. If you are on Free or Starter plan, your customers will see the Complete order skip experience described below.
Here is a step-by-step illustration of how the complete order skip experience works:
Click on Skip and press Confirm.
There might be cases where a customer phones in and asks you to skip an order on their behalf. In such cases, if the customer has an active subscription on Loop, you can manually skip an order from the Loop admin portal.
You can follow these steps to skip an order manually:
Head over to Loop admin and search for the customer's “Subscription ID” in the Subscriptions tab.
Open the subscription, scroll down to the Order Schedule and click Skip order on the desired order.
Select "Notify customer" if you want to send an email notification from Loop and click “Confirm”.
Customers can skip multiple future orders consecutively, taking advantage of subscription discounts without contributing significantly to revenue. You can prevent this potential revenue loss by limiting the maximum number of consecutive skips allowed per subscription.
Go to Customer portal > Preferences > Order action > Skip order > Prevent revenue loss by limiting consecutive orders that can be skipped.
Customers will be able to skip orders as long as they do not exceed the maximum consecutive skip limit set by the you. If they attempt to skip an order that would breach this limit, they will be presented with the customized error message and will not be able to proceed with the skip action.
Here is a snapshot of the error screen when a customer exceeds the maximum consecutive skips allowed.
This configuration will only limit the consecutive skips on the customer portal. All the Skip attempts from admin portal will be allowed irrespective of configuration set under Customer portal > Preferences.
There is no need to worry, we are here to assist you. Please contact us at support@loopwork.co or feel free to reach out to us through the chat by clicking on the support beacon located at the bottom right corner.
Regards,
Loop Subscription Team 🙂
This article will walk you through all the options on how the customer or you can skip an order on Loop Subscription portals.
Contents of the article
How the skip feature works
Skipping an order from Loop customer portal
Skipping an order from Loop admin portal
Prevent revenue loss by limiting consecutive skips
Need help?
How the skip feature works
When the skip function is used on an upcoming subscription order, the order is marked as skipped on the Loop customer and admin portal.
Here's how a skipped order looks from a customer's point of view:
This is what you see in the Loop admin when there are skipped orders:
Note: A skipped order can be unskipped anytime before the scheduled date
The skipped orders will remain in the skipped state unless you or the customer perform one of the following actions:
Place order
Reschedule order
Delay order
Edit billing / delivery schedule
Pause / Resume subscription
Skipping an order from Loop customer portal
A customer can skip an order directly from the Loop customer portal. For a customer to be able to do this, the following prerequisites must be met.
Pre-requisites
The customer should have at least one active subscription with the store.
The option called Skip Order should be enabled. This option can be found by heading to Customer Portal > Preferences > Order actions > Skip order.
Partial skip
By default, Loop smartly recognizes if the customer has multiple items in their subscription and nudges them to skip only selected items from their order. This ensures that you lose minimal revenue due to complete order skips while giving greater flexibility to the customers.
Here is a step-by-step illustration of how the partial skip experience works:
Customer comes to the customer portal and clicks on the Skip next order button
If they have multiple products in their subscription, a drawer is opened with a list of products.
From here, the customer can select which products they want to skip from their upcoming order and click Skip selected items button to confirm.
Once the customer confirms the action, the selected items are removed from their upcoming order.
Partial skip experience is not shown to the customers in the following cases:
If there is only one product in the subscription
If there is only one paid product and all other products are free
If the subscription has bundle or prepaid products
Note: Partial skip option is only available on Loop Pro plan. If you are on Free or Starter plan, your customers will see the Complete order skip experience described below.
Complete order skip
Here is a step-by-step illustration of how the complete order skip experience works:
Click on Skip and press Confirm.
Skipping an order from Loop admin portal
There might be cases where a customer phones in and asks you to skip an order on their behalf. In such cases, if the customer has an active subscription on Loop, you can manually skip an order from the Loop admin portal.
You can follow these steps to skip an order manually:
Head over to Loop admin and search for the customer's “Subscription ID” in the Subscriptions tab.
Open the subscription, scroll down to the Order Schedule and click Skip order on the desired order.
Select "Notify customer" if you want to send an email notification from Loop and click “Confirm”.
Prevent revenue loss by limiting consecutive skips
Customers can skip multiple future orders consecutively, taking advantage of subscription discounts without contributing significantly to revenue. You can prevent this potential revenue loss by limiting the maximum number of consecutive skips allowed per subscription.
Go to Customer portal > Preferences > Order action > Skip order > Prevent revenue loss by limiting consecutive orders that can be skipped.
Customers will be able to skip orders as long as they do not exceed the maximum consecutive skip limit set by the you. If they attempt to skip an order that would breach this limit, they will be presented with the customized error message and will not be able to proceed with the skip action.
Here is a snapshot of the error screen when a customer exceeds the maximum consecutive skips allowed.
This configuration will only limit the consecutive skips on the customer portal. All the Skip attempts from admin portal will be allowed irrespective of configuration set under Customer portal > Preferences.
Need help?
There is no need to worry, we are here to assist you. Please contact us at support@loopwork.co or feel free to reach out to us through the chat by clicking on the support beacon located at the bottom right corner.
Regards,
Loop Subscription Team 🙂
Updated on: 28/10/2024
Thank you!