Troubleshooting widget issues

While we've worked to make the widget installation as seamless as possible, there are a few prerequisites that must be completed before subscriptions can go live on your store.

Content of the article:

Activate Shopify payments
Products are not mapped
Widget is not enabled
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1. Activate Shopify payments

Loop Subscriptions is built on Shopify Native Checkout, which can only be integrated with Shopify Payments, PayPal & Authorize.net as of now. And currently, the app has set up its payment compatibility with only Shopify Payments.

To set up Shopify Payments for your account, please refer to this article.

2. Products are not mapped

The products from your store on which widget is supposed to appear, need to be mapped to the relevant selling plan created.

Steps to map products to selling plan -

Step 1: Go to the Selling plans tab in the Loop app and click on Add products


Step 2: Click on Select Products then select the products you want to map and click on Add

3. Widget is not enabled

One of the most common reasons why the widget is not live on your store yet is that the subscription widget has not been enabled.

Click on the " Widgets" tab and then on " Enable", to enable widgets on your store.

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Custom subscription widget
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Need help?

There is no need to worry. We are here to assist you. Please contact us at support@loopwork.co or feel free to reach out to us through the chat by clicking on the support beacon located at the bottom right corner.

Regards,

Loop Subscription Team 🙂

Updated on: 27/08/2024