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Update payment from customer portal

This guide will walk you through the payment update options available for a customer on their subscription management customer portal. Same as the admin portal, customers can also add a new card, update the card or billing address, and switch between cards.



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Customer portal payment preferences


  • Loop allows you to control whether customers can update their payment details on the portal. You can enable or disable this feature, giving customers the ability to restrict or make changes to their payment information as needed.




Update the current payment method


  • If enabled, the customer will be able to see the update or change button in the payment details section on the customer portal. The customer can click on "Update" and update their current card and billing address.




Switching to new payment method


  • When the customer clicks "Change" on the customer portal in the payment section, a list of all the cards mapped to the customer profile on Shopify will appear with an option to "Apply this payment method to all subscriptions" setting button.



  • Customer also has the option to add a new card also where they can just enter their card details and billing address details. The new card will then be available in the payment method list to choose from.





Here are some related articles that may offer additional insight and context.




Need help?


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If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.


Regards,

Loop Subscriptions Team 🙂


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Updated on: 30/06/2025

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