Gorgias

Gorgias is a popular Shopify helpdesk app helping brands provide exceptional customer service by centralizing all support tickets (email, chat, social media, etc.) in one place. In this article, you'll learn how to integrate Gorgias with Loop Subscriptions.

In this article

• Gorgias and Loop integration
• Key features of Gorgias
• Setting up Gorgias integration
• Loop subscription widget inside Gorgias
• Need help?

Gorgias and Loop integration

Loop seamlessly integrates with Gorgias, empowering your brand to provide exceptional customer service to subscribers. With this integration, all support tickets are centralized, and subscription data is automatically mapped to the subscriber’s email for a more efficient and personalized support experience. Your team can manage subscriptions effortlessly within the Gorgias UI, unlocking key features such as:

Key features

1. Subscription Data at a Glance: View subscriber subscription details directly in Gorgias, mapped against their email.
2. One-Click Actions: Send login links and payment update emails to subscribers without leaving Gorgias.
3. Seamless Subscription Management: Perform quick actions like skipping or placing an order, reactivating, resuming, pausing, or canceling subscriptions—all within Gorgias.
4. Cancellation Insights: Select a cancellation reason (configured in Loop) directly in Gorgias, ensuring accurate cancellation analytics in Loop.

Setting up Gorgias integration

Loop has a deep integration with Gorgias that requires no API key setup on either platform, making it seamless and hassle-free. Follow these steps to connect:

1. Make sure you have an active Gorgias account linked to your Shopify store. If you haven’t set it up yet, you can install Gorgias directly from the Shopify App Store to get started.

2. Navigate to Gorgias > Settings > All apps & search for Loop in the search bar.

3. Click on the "Connect App" button. You will be directed to the Loop app Gorgias integration UI.

4. In Loop, click on

Navigate to Loop > Integrations > Gorgias & click on the "Connect" button.

5. Paste your Gorgias URL followed by enabling subscription actions to be performed via Gorgias check and click on the "Connect".

6. Allow the necessary permissions required to complete the installation.

1. Make sure you have an active Gorgias account attached on your Shopify store or else you can install it from the Shopify app store.
2. In your Gorgias account, go to integrations and select Loop Subscriptions.
3. Click Add Loop Subscriptions and allow the necessary permissions required to complete the installation.

Loop subscription widget inside Gorgias

Once the integration is done, the Loop widget will start appearing in the sidebar if subscription data is present for the customer

Need help?

No worries - we're here for you!

If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.

Regards,

Loop Subscriptions Team 🙂

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Updated on: 26/06/2025