Articles on: Integrations

Zendesk

Zendesk is a customer service platform that enables businesses to manage and streamline customer support across multiple channels. It offers tools for ticket tracking, workflow automation, and customer engagement. With an intuitive interface and powerful integrations, Zendesk enhances support efficiency and customer satisfaction.


Key Features:


  1. Ticket Management – Centralized system to track, manage, and resolve customer inquiries.
  2. Multi-Channel Support – Handle customer queries from email, chat, phone, and social media in one place.
  3. Automation & AI – Use bots and automation to streamline repetitive tasks.
  4. Analytics & Reporting – Gain insights with detailed reports on customer support performance.


This article will walk you through the steps required in order to integrate Klaviyo with Loop. Once you've connected your Klaviyo account, you'll be able to use Loop Subscription events on Klaviyo to trigger email flows and campaigns.


This feature is available exclusively on the Loop Pro plan.



In this article


How to integrate Zendesk with Loop?


  1. Navigate to Loop > Integrations > Zendesk and select Connect.


Zendesk integration listing page


  1. Under the Set-Up Instructions tab, enter your Zendesk account url and click on connect.


Zendesk integration detail page


  1. Once the connect button is clicked, Loop api token will be visible. Copy this token, as you'll need it to integrate with Zendesk in the next steps.
    Important: This token will only be visible once.

    Loop api token


  1. Go to your Zendesk app and navigate to Admin > Apps and Integrations, then select Zendesk Support Apps and click on Marketplace.


Zendesk admin page


  1. Search for "Loop subscriptions" and open the app. Click on Install button to integrate Loop with your Zendesk account.

    Zendesk integration listing page


Loop subscription app


  1. Choose the account where you want to install the app and click Install.

    Account select page


  1. Paste the Loop API token you copied from the Zendesk Integration Details page in your Loop app, then click Install to connect.

    Loop connect page


  1. Loop subscriptions app has been successfully installed on your Zendesk app.




All subscription details are accessible through the Loop app in Zendesk. To view a subscription in Loop and take acton, click the subscription ID to log in to the Loop admin portal.




Need help?


No worries - we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.


Regards,
Loop Subscriptions Team 🙂


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Updated on: 26/06/2025

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