Articles on: Settings

Admin email notifications

Loop Subscriptions provide email alerts to keep merchants informed about new and updated subscriptions on their store. It helps them stay on top of their business and provide better service to their customers.


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How to access the Admin Email Notifications?


You can easily access these notifications by navigating to the Admin Emails section under Settings > Notifications.




Types of Admin Email Notifications


Following admin email notifications are available in the Loop subscriptions.


Notification Type

Description

New subscription

Sent to the customer when they start a new subscription

Customer portal link email

Sent to the customer when they request to generate a new customer portal link

Subscription rescheduled

Sent to the customer when their subscription is rescheduled

Subscription delayed

Sent to the customer when their subscription is delayed

Subscription paused

Sent to the customer when their subscription is paused

Subscription resumed

Sent to the customer when a subscription is resumed back

Subscription marked for cancellation

Sent to the customer when their prepaid subscription is marked for cancellation

Subscription cancelled

Sent to the customer when their subscription is cancelled

Subscription reactivated

Sent to the customer when their subscription is reactivated

Subscription expired

Sent to the customer when their subscription has expired

Upcoming order

Sent to the customer to remind them about the upcoming subscription order

Order skipped

Sent to the customer when their upcoming order is skipped

Order unskipped

Sent to the customer when their order is unskipped

Order partially billed

Sent to the customer when a subscription order is partially billed due to a few items being out of stock

Product out of stock

Sent to the customer when a subscription order is delayed or skipped due to items being out of stock

Payment failed with retries left

Sent to the customer when their payment fails and will be automatically reattempted

Last payment retry left

Sent to the customer when their payment fails and only one retry is remaining

Payment failed

Sent to the customer when their payment fails after the final retry or retry is not enabled

Card expiring

Sent to the customer when their card is about to expire. Emails will be sent out at 30, 15, and 3 days before card expiry date.

Customer activation mail

Sent to the customer when they start a new subscription and have not created the Shopify customer account


Need help?


If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co


Thanks!


Loop Subscription Team 🙂

Updated on: 25/02/2025

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