Articles on: Settings & Customizations

Admin email notifications

Loop Subscriptions provide email alerts to keep merchants informed about new and updated subscriptions on their store. It helps them stay on top of their business and provide better service to their customers.

How to access the admin email settings?
Types of admin email notifications
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How to access the Admin Email Notifications?



You can easily access these notifications by navigating to the Admin Emails section under Settings > Notifications.








Types of Admin Email Notifications



Let’s have a look at what type of merchant notifications are available currently in the Loop subscription admin portal.

Products changed - The admin receives an email when a customer modifies a product, which helps them stay informed about any changes made to their inventory.
New Subscription -The admin receives an email when a new subscription is ordered, allowing them to keep track of their subscribers and their subscription preferences.
Subscription Expired - Sent to the admin when a subscription is expired
Subscription Paused - The admin receives an email when a customer pauses their subscription, providing them with an opportunity to reach out to the customer and understand why the pause was initiated.
Subscription Resumed - Sent to the admin when a subscription is resumed by the customer
Subscription Cancelled -  The admin receives an email when a customer cancels their subscription, prompting them to reach out to the customer and understand the reason behind the cancellation.
Subscription reactivated- Sent to the admin when a subscription is reactivated.
Payment Retry - The admin receives an email when a subscription payment fails and will be automatically retried, allowing them to take any necessary actions to ensure payment is successful.
Last Payment Retry - Sent to the admin when a subscription payment fails and only one retry is remaining
Payment Failed - Sent to the admin when a subscription payment fails after the final retry or retry is not enabled
Order Skipped - Sent to the admin when an upcoming order is skipped by the customer
Payment failed with retries left- Sent to the admin when a subscription payment fails and will be automatically reattempted
Last payment retry left- Sent to the admin when a subscription payment fails and only one retry is remaining
Payment failed - Sent to the admin when a subscription payment fails after the final retry or retry is not enabled
Order partially billed - Sent to the admin when a subscription order is partially billed due to a few items being out of stock
Product out of stock- Sent to the admin when a subscription order is delayed or skipped due to items being out of stock
Card expiring - The admin receives emails at various intervals before a customer's card expires, prompting them to take action and update the customer's payment information to avoid any disruptions in their subscription service.



Need help?



If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co

Thanks!

Loop Subscription Team 🙂

Updated on: 20/06/2024

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