Articles on: Settings

Admin email notifications

Loop subscriptions provides automated email alerts to keep brands informed about key subscription activities, such as new signups, cancellations, and payment failures. These notifications help brands stay on top of their subscription operations and respond quickly to important events, ultimately ensuring a smoother experience for both the team and the customer.


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How to access the Admin email settings?


Admin email notifications can be accessed by navigating to Settings > Notification. Each email can be enabled or disabled individually based on your business requirements.



You can add multiple email addresses to receive admin notifications, ensuring that all relevant team members stay informed about key subscription events.



Note: Admin email notifications are non-editable and follow a fixed format configured in the backend system.


Types of Admin email notifications


The following Admin email notifications are available in Loop and are triggered based on specific subscription events, as outlined below.


Notification

Action

New subscription

Sent to the admin when a new subscription order is placed

Subscription rescheduled

Sent to the admin when a subscription is rescheduled

Subscription delayed

Sent to the admin when a subscription is delayed

Subscription paused

Sent to the admin when a subscription is paused

Subscription resumed

Sent to the admin when a subscription is resumed

Subscription marked for cancellation

Sent to the admin when a prepaid subscription is marked for cancellation

Subscription cancelled

Sent to the admin when a subscription is cancelled

Subscription reactivated

Sent to the admin when a subscription is reactivated

Subscription expired

Sent to the admin when a subscription is expired

Order skipped

Sent to the admin when an upcoming order is skipped

Order unskipped

Sent to the admin when an order is unskipped

Order partially billed

Sent to the admin when a subscription order is partially billed due to few items being out of stock

Product out of stock

Sent to the admin when a subscription order is delayed or skipped due to items being out of stock

Payment failed with retries left

Sent to the admin when a subscription payment fails and will be automatically reattempted

Last payment retry left

Sent to the admin when a subscription payment fails and only one retry is remaining

Payment failed

Sent to the admin when a subscription payment fails after the final retry or retry is not enabled

Card expiring

Sent to the admin when a customer card is about to expire. Emails will be sent out at 30, 15, and 3 days before card expiry date

Products changed

Sent to the admin when subscribed products are modified by the customer

Subscription delivery address updated

Sent to the admin when delivery address is updated for a subscription



Here are some related articles that may offer additional insight and context.



Need help?


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If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.


Regards,

Loop Subscriptions Team 🙂


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Updated on: 17/07/2025

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