Admin email notifications

Loop Subscriptions provide email alerts to keep merchants informed about new and updated subscriptions on their store. It helps them stay on top of their business and provide better service to their customers.

Content of the article

How to access the admin email settings?
Types of admin email notifications
Need help?

How to access the Admin Email Notifications?

You can easily access these notifications by navigating to the Admin Emails section under Settings > Notifications.

Types of Admin Email Notifications

Following admin email notifications are available in the Loop subscriptions.

Notification Type	Description
New subscription	Sent to the customer when they start a new subscription
Customer portal link email	Sent to the customer when they request to generate a new customer portal link
Subscription rescheduled	Sent to the customer when their subscription is rescheduled
Subscription delayed	Sent to the customer when their subscription is delayed
Subscription paused	Sent to the customer when their subscription is paused
Subscription resumed	Sent to the customer when a subscription is resumed back
Subscription marked for cancellation	Sent to the customer when their prepaid subscription is marked for cancellation
Subscription cancelled	Sent to the customer when their subscription is cancelled
Subscription reactivated	Sent to the customer when their subscription is reactivated
Subscription expired	Sent to the customer when their subscription has expired
Upcoming order	Sent to the customer to remind them about the upcoming subscription order
Order skipped	Sent to the customer when their upcoming order is skipped
Order unskipped	Sent to the customer when their order is unskipped
Order partially billed	Sent to the customer when a subscription order is partially billed due to a few items being out of stock
Product out of stock	Sent to the customer when a subscription order is delayed or skipped due to items being out of stock
Payment failed with retries left	Sent to the customer when their payment fails and will be automatically reattempted
Last payment retry left	Sent to the customer when their payment fails and only one retry is remaining
Payment failed	Sent to the customer when their payment fails after the final retry or retry is not enabled
Card expiring	Sent to the customer when their card is about to expire. Emails will be sent out at 30, 15, and 3 days before card expiry date.
Customer activation mail	Sent to the customer when they start a new subscription and have not created the Shopify customer account

Need help?

If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co

Thanks!

Loop Subscription Team 🙂

Updated on: 25/02/2025