Admin email notifications
Loop Subscriptions provide email alerts to keep merchants informed about new and updated subscriptions on their store. It helps them stay on top of their business and provide better service to their customers.
Content of the article
How to access the Admin Email Notifications?
You can easily access these notifications by navigating to the Admin Emails section under Settings > Notifications.
Types of Admin Email Notifications
Following admin email notifications are available in the Loop subscriptions.
Notification Type | Description |
|---|---|
New subscription | Sent to the customer when they start a new subscription |
Customer portal link email | Sent to the customer when they request to generate a new customer portal link |
Subscription rescheduled | Sent to the customer when their subscription is rescheduled |
Subscription delayed | Sent to the customer when their subscription is delayed |
Subscription paused | Sent to the customer when their subscription is paused |
Subscription resumed | Sent to the customer when a subscription is resumed back |
Subscription marked for cancellation | Sent to the customer when their prepaid subscription is marked for cancellation |
Subscription cancelled | Sent to the customer when their subscription is cancelled |
Subscription reactivated | Sent to the customer when their subscription is reactivated |
Subscription expired | Sent to the customer when their subscription has expired |
Upcoming order | Sent to the customer to remind them about the upcoming subscription order |
Order skipped | Sent to the customer when their upcoming order is skipped |
Order unskipped | Sent to the customer when their order is unskipped |
Order partially billed | Sent to the customer when a subscription order is partially billed due to a few items being out of stock |
Product out of stock | Sent to the customer when a subscription order is delayed or skipped due to items being out of stock |
Payment failed with retries left | Sent to the customer when their payment fails and will be automatically reattempted |
Last payment retry left | Sent to the customer when their payment fails and only one retry is remaining |
Payment failed | Sent to the customer when their payment fails after the final retry or retry is not enabled |
Card expiring | Sent to the customer when their card is about to expire. Emails will be sent out at 30, 15, and 3 days before card expiry date. |
Customer activation mail | Sent to the customer when they start a new subscription and have not created the Shopify customer account |
Need help?
If you have any queries or doubts about any of these steps. Please reach out to support@loopwork.co
Thanks!
Loop Subscription Team 🙂
Updated on: 25/02/2025
Thank you!