Articles on: Settings & Customizations

Email Notifications

Loop Subscription automatically sends emails to your customers based on the various subscription events. These emails keep your customers informed about their ongoing subscriptions and empower them to take timely actions as per their choice.

Content of the article

How to access the Customer Email Settings
Types of Customer Email Notifications
Types of Admin Email Notifications
How to edit the Email Template
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How to access the Customer Email Settings?

These notifications can be accessed by going to Settings > Notification. These emails can be turned on/off as per your business needs.

Types of Customer Email Notifications

Following customer email notifications are available in the Loop subscriptions.

Notification Type	Description
New subscription	Sent to the customer when they start a new subscription
Customer portal link email	Sent to the customer when they request to generate a new customer portal link
Subscription rescheduled	Sent to the customer when their subscription is rescheduled
Subscription delayed	Sent to the customer when their subscription is delayed
Subscription paused	Sent to the customer when their subscription is paused
Subscription resumed	Sent to the customer when a subscription is resumed back
Subscription marked for cancellation	Sent to the customer when their prepaid subscription is marked for cancellation
Subscription cancelled	Sent to the customer when their subscription is cancelled
Subscription reactivated	Sent to the customer when their subscription is reactivated
Subscription expired	Sent to the customer when their subscription has expired
Upcoming order	Sent to the customer to remind them about the upcoming subscription order
Order skipped	Sent to the customer when their upcoming order is skipped
Order unskipped	Sent to the customer when their order is unskipped
Order partially billed	Sent to the customer when a subscription order is partially billed due to a few items being out of stock
Product out of stock	Sent to the customer when a subscription order is delayed or skipped due to items being out of stock
Payment failed with retries left	Sent to the customer when their payment fails and will be automatically reattempted
Last payment retry left	Sent to the customer when their payment fails and only one retry is remaining
Payment failed	Sent to the customer when their payment fails after the final retry or retry is not enabled
Card expiring	Sent to the customer when their card is about to expire. Emails will be sent out at 30, 15, and 3 days before card expiry date.
Customer activation mail	Sent to the customer when they start a new subscription and have not created the Shopify customer account

Types of Admin Email Notifications

Following admin email notifications are available in the Loop subscriptions.

Notification	Action
Subscription created	Send to the admin when a new subscription is created
Subscription renewed	Send to the admin when a subscription is renewed
Subscription paused for construction	Send to the admin when a subscription is paused for construction
Subscription resumed	Send to the admin when a paused subscription is resumed
Subscription cancelled	Send to the admin when a subscription is cancelled
Order skipped	Send to the admin when an upcoming order is skipped
Order shipped	Send to both the admin and user once an order has been shipped out
Product out of stock	Send to both the admin and user before or on order deadline day if items are out of stock
Payment failed with retry #1	Send to both user and admin after one automatic payment failure and automatic reattempt
Payment failed with retry #2	Same as above but after two automatic failures and automatic reattempt
Payment failed with retry #3	Same as above but after three automatic failures; no more retries will be attempted
Payment charged successfully after retry #3	Sent to both user and admin if funds are captured within 24 hours after final notice

How to edit the Email Template?

Loop allows you full control to edit the Email templates on Loop using HTML to customize your email alerts being sent to your customers. You can do this by clicking on any of the blue hyperlinks on the Email Notification page. It will open a new page which will feature an HTML code editor. Customize your email using Email Variables to add a touch of personalization to your emails.

These are the Email Variables that are available to you.

{{customer_first_name}}
{{customer_last_name}}
{{store_url}}
{{store_name}}
{{store_address}}
{{store_support_email}}
{{subscription_shopify_id}}
{{subscription_currency}}
{{subscription_total_line_item_price}}
{{subscription_total_line_item_discounted_price}}
{{subscription_total_product_discount}}
{{subscription_shipping_price}}
{{subscription_total_price}}
{{subscription_next_billing_date}}
{{subscription_next_delivery_date}}
{{subscription_billing_interval}}
{{subscription_billing_attempt_success_count}}
{{subscription_has_bundle}}
{{subscription_line_items}}
{{name}}
{{quantity}}
{{currency}}
{{line_item_price}}
{{customer_portal_link}}
{{session_token}}

You can also preview how your template looks to the customer by going to the preview button next to the Body button.

You can also send test mail to check its appearance before it reaches your customers, ensuring everything looks as expected.