Overview
Customer portal
Customer portal is a powerful tool to help you manage, retain, and grow your subscription business. It’s the place where your subscribers can take key actions, like skipping an order, adding one-time items to their next delivery, updating their delivery address, adding discount codes, and a lot more. With Loop Subscriptions, you get an insanely customizable and personalizable customer portal, built with smartphones in mind. Our customer portal is fast, responsive, and quick to sPopularCompliance with California Automatic Renewal Law (ARL)
The Automatic Renewal Law (ARL) in California is designed to ensure transparency and fairness in subscription-based services. First enacted in 2010 and updated over the years, the ARL requires businesses to clearly disclose subscription terms, obtain affirmative consent, send renewal notices, and make cancellation easy especially for online subscriptions. With new amendments to the ARL taking effect on July 1, 2025, Loop has rolled out platform updates to help you stay compliant while ofPopularAccess subscriptions on Shopify customer accounts
Loop Subscriptions integrates with both Shopify (new) customer accounts as well as legacy customer accounts. This guide will help you setup this integration for (New) Customer accounts Legacy customer accounts Shopify (new) customer accounts Shopify launched (new) customer accounts experience to allow a passwordless login experience for customers. How does Loop integrate with Shopify (new) customer accounSome readers
Subscription actions
Apply Discounts
Offering a discount can attract new subscribers, especially if the product is new or unfamiliar to the customer. Subscription deals for multiple products offered at discounted prices can encourage customers to purchase more. This article will cover How to apply discounts on an order from Loop Customer Portal How to apply discounts on an order manually from the Loop admin portal (5-apply-discounts-on-orders-from-loop-adminFew readersChange billing/delivery schedule
Sometimes, subscribers may want to adjust how often they receive their subscriptions - for example, switching from a 1-month to a 2-month delivery cycle. This could be due to changing consumption habits, travel plans, or other personal reasons. Loop makes this process effortless through its intuitive customer portal, allowing subscribers to update their delivery frequency on their own, without needing to contact support. This ensures a smoother experience for both brand and subscriber.Few readersPause/Resume subscription
Several factors may lead an individual to consider pausing a subscription. These include incomplete utilization of the previous product, personal travel commitments, temporary financial constraints, seasonal usage preferences, or other personal circumstances that require a short-term suspension. Loop offers a range of options that enable both you and your customers to easily Pause or Resume a subscription in accordance with their specific requirements. This article will guide you throuSome readersCancel subscription
Cancelling a subscription should be just as easy as starting one. Customers might choose to cancel for many reasons: they're pausing purchases, no longer need the product, or simply trying something new. With Loop, cancellations can be managed from both the customer portal and the admin portal, no emails or support tickets required. This flexibility builds trust and gives customers confidence that they're in control of their subscription experience. In this article Common reasonSome readersReactivate subscription
A customer may decide to reactivate a previously cancelled subscription for several reasons, such as finding continued value in the product or service, resolving temporary financial or personal issues that had earlier interrupted their subscription, or receiving a special incentive or promotion encouraging them to return. Reactivation helps maintain long-term customer relationships and offers a seamless way to bring back loyal subscribers without requiring them to set up a new subscription fromFew readersMerge subscriptions
Managing multiple subscriptions with different billing cycles, shipping dates, or products can quickly become confusing for customers. It can also lead to increased shipping costs and unnecessary complexity in their subscription experience. Customers may want to merge subscriptions for various reasons. Align delivery dates for convenience Reduce shipping fees by combining deliveries Manage fewer subscription records Maintain consistency in billing frequency and address With Loop, custFew readers
Order actions
Skip upcoming order
This article describes how the skip function works in Loop SubscriptionsFew readersPlace upcoming order
The Order now or Place order action allows both subscribers and admins to place an upcoming subscription order immediately, ideal for situations where the customer runs out of the product earlier than expected or needs a faster delivery. Once triggered, the order is billed instantly, and the subscription cycle is adjusted accordingly based on the configured delivery frequency. This feature is especially useful for increasing customer satisfaction and retention by offering flexibility anFew readersReschedule an upcoming order
Rescheduling an upcoming order gives subscribers greater control over their delivery timing, helping them manage their subscription on their own terms. Whether they haven’t finished their previous product, are traveling, or simply need a pause in deliveries for personal reasons, this feature allows flexibility without having to skip or pause the subscription. It helps brands retain subscribers while offering a smoother and more convenient experience. In this article EnabliFew readersDelay order
Sometimes, subscribers may want to receive their next subscription order a bit later, without skipping it entirely. Delay order allows subscribers to push the upcoming order by a chosen number of days, offering more flexibility without disrupting the subscription cycle. This feature is particularly useful when the subscriber still wants the product but may not need it immediately, for example, if theFew readers
Product actions
Swap products
Product swap in a subscription allows customers to replace the item they receive without cancelling their subscription. This is especially helpful when preferences change or when they want to try something new. With this flexibility, subscribers can continue their subscription while personalizing their experience, leading to better retention and satisfaction. This article will guide you through setting up the product swap option in Loop and how it can be used both from the customer portalFew readersConfiguring minimum order value & weight
To ensure a smooth fulfillment process and maintain operational efficiency, brands can configure minimum order requirements in Loop, which includes both Minimum order value and Minimum order weight. These settings help ensure that subscribers cannot modify their upcoming orders (such as removing products) if doing so brings the total value or weight of the order below the set threshold. By setting these minimums, brands can reduce shipping inefficiencies, control logistics costs, anFew readers
Shipping actions
Update shipping details
Customers may update their shipping address for various reasons, such as moving to a new location, temporarily staying at a different address, or providing an alternate shipping address for a gift or surprise. Some customers may also update their shipping address if they find that their original shipping address needs to be entered correctly, and they want to ensure that their order is delivered to the correct location. Contents of the article How to update the shipping address fromFew readersUpdate shipping address and method
How to update the shipping address with this method? Before a customer can change the shipping address/method from the customer portal we need to make sure the following settings are enabled as shown in the figure below - The settings can be found by heading to Customer Portal Preferences Delivery method details. Once the setting - "Update delivery address" is enabFew readers