Overview

• Customer portal

  Customer portal is a powerful tool to help you manage, retain, and grow your subscription business. It’s the place where your subscribers can take key actions, like skipping an order, adding one-time items to their next delivery, updating their delivery address, adding discount codes, and a lot more. With Loop Subscriptions, you get an insanely customizable and personalizable customer portal, built with smartphones in mind. Our customer portal is fast, responsive, and quick to sPopular

• Compliance with California Automatic Renewal Law (ARL)

  The Automatic Renewal Law (ARL) in California is designed to ensure transparency and fairness in subscription-based services. First enacted in 2010 and updated over the years, the ARL requires businesses to clearly disclose subscription terms, obtain affirmative consent, send renewal notices, and make cancellation easy especially for online subscriptions. With new amendments to the ARL taking effect on July 1, 2025, Loop has rolled out platform updates to help you stay compliant while ofPopular

• Access subscriptions on Shopify customer accounts

  Loop Subscriptions integrates with both Shopify (new) customer accounts as well as legacy customer accounts. This guide will help you setup this integration for (New) Customer accounts Legacy customer accounts Shopify (new) customer accounts Shopify launched (new) customer accounts experience to allow a passwordless login experience for customers. How does Loop integrate with Shopify (new) customer accounSome readers

Subscription actions

• Apply Discounts

  Offering a discount can attract new subscribers, especially if the product is new or unfamiliar to the customer. Subscription deals for multiple products offered at discounted prices can encourage customers to purchase more. This article will cover How to apply discounts on an order from Loop Customer Portal How to apply discounts on an order manually from the Loop admin portal (5-apply-discounts-on-orders-from-loop-adminFew readers

• Change billing/delivery schedule

  Sometimes, subscribers may want to adjust how often they receive their subscriptions - for example, switching from a 1-month to a 2-month delivery cycle. This could be due to changing consumption habits, travel plans, or other personal reasons. Loop makes this process effortless through its intuitive customer portal, allowing subscribers to update their delivery frequency on their own, without needing to contact support. This ensures a smoother experience for both brand and subscriber.Few readers

• Pause/Resume subscription

  Several factors may lead an individual to consider pausing a subscription. These include incomplete utilization of the previous product, personal travel commitments, temporary financial constraints, seasonal usage preferences, or other personal circumstances that require a short-term suspension. Loop offers a range of options that enable both you and your customers to easily Pause or Resume a subscription in accordance with their specific requirements. This article will guide you throuFew readers

• Cancel subscription

  Cancelling a subscription should be just as easy as starting one. Customers might choose to cancel for many reasons: they're pausing purchases, no longer need the product, or simply trying something new. With Loop, cancellations can be managed from both the customer portal and the admin portal, no emails or support tickets required. This flexibility builds trust and gives customers confidence that they're in control of their subscription experience. In this article Common reasonSome readers

• Reactivate subscription

  A customer may decide to reactivate a previously cancelled subscription for several reasons, such as finding continued value in the product or service, resolving temporary financial or personal issues that had earlier interrupted their subscription, or receiving a special incentive or promotion encouraging them to return. Reactivation helps maintain long-term customer relationships and offers a seamless way to bring back loyal subscribers without requiring them to set up a new subscription fromFew readers

• Merge subscriptions

  Managing multiple subscriptions with different billing cycles, shipping dates, or products can quickly become confusing for customers. It can also lead to increased shipping costs and unnecessary complexity in their subscription experience. Customers may want to merge subscriptions for various reasons. Align delivery dates for convenience Reduce shipping fees by combining deliveries Manage fewer subscription records Maintain consistency in billing frequency and address With Loop, custFew readers

Order actions

• Place upcoming order

  The Order now or Place order action allows both subscribers and admins to place an upcoming subscription order immediately, ideal for situations where the customer runs out of the product earlier than expected or needs a faster delivery. Once triggered, the order is billed instantly, and the subscription cycle is adjusted accordingly based on the configured delivery frequency. This feature is especially useful for increasing customer satisfaction and retention by offering flexibility anFew readers

• Reschedule an upcoming order

  Rescheduling an upcoming order gives subscribers greater control over their delivery timing, helping them manage their subscription on their own terms. Whether they haven’t finished their previous product, are traveling, or simply need a pause in deliveries for personal reasons, this feature allows flexibility without having to skip or pause the subscription. It helps brands retain subscribers while offering a smoother and more convenient experience. In this article EnabliFew readers

• Delay order

  Sometimes, subscribers may want to receive their next subscription order a bit later, without skipping it entirely. Delay order allows subscribers to push the upcoming order by a chosen number of days, offering more flexibility without disrupting the subscription cycle. This feature is particularly useful when the subscriber still wants the product but may not need it immediately, for example, if theFew readers

Product actions

• Swap products

  Product swap in a subscription allows customers to replace the item they receive without cancelling their subscription. This is especially helpful when preferences change or when they want to try something new. With this flexibility, subscribers can continue their subscription while personalizing their experience, leading to better retention and satisfaction. This article will guide you through setting up the product swap option in Loop and how it can be used both from the customer portalFew readers

• Minimum order value

  To enhance the customer experience and ensure that the order fulfillment process remains efficient, our system can be configured to allow customers to remove products from their orders only if the total value of the remaining items meets or exceeds the predetermined minimum amount. By implementing this minimum order value requirement, we are able to strike a balance between accommodating customer preferences and ensuring optimal operational efficiency. Note: This setting if configured prevenFew readers

Payment actions

• Change payment method

  Customers may change their payment method for various reasons, such as their credit card expiring, losing access to their original payment method, or simply wanting to use a different form of payment. Additionally, customers may change their payment method if they encounter issues with their original way, such as declined transactions or difficulty with the checkout process.  Some customers may also change their payment method to avail of the offer or discount currently available in specific paFew readers

Shipping actions

• Update shipping details

  Customers may update their shipping address for various reasons, such as moving to a new location, temporarily staying at a different address, or providing an alternate shipping address for a gift or surprise. Some customers may also update their shipping address if they find that their original shipping address needs to be entered correctly, and they want to ensure that their order is delivered to the correct location. Contents of the article How to update the shipping address fromFew readers

• Update shipping address and method

  How to update the shipping address with this method? Before a customer can change the shipping address/method from the customer portal we need to make sure the following settings are enabled as shown in the figure below - The settings can be found by heading to Customer Portal Preferences Delivery method details. Once the setting - "Update delivery address" is enabFew readers