• Customer Portal

  With Loop Subscriptions, you get an insanely customizable and personalizable customer portal designed with smartphones in mind. Fast, responsive, and quick are the surnames of our customer portal! Contents of the article Make Managing Subscriptions Accessible Define Customer Actions Reduce cancellations using Flows Swap products (6-swap-produPopular

• Cancellation Flows Configuration

  This guide will walk you through how you can configure cancellation flows on Loop. This guide will ensure that you are set up in the best way possible to reduce your cancellation rates. Contents of the article What are cancellation flows How do I set this up? Cancellation Offers What do my customers see? Cancellation Analytics (5-cancellation-analyticSome readers

• Cancel a Subscription

  Sometimes, the customer may have to cancel their subscription, this can be due to various reasons. To provide a seamless customer experience, it becomes very important that the customers are able to make such changes on their own and don’t need to write an email or contact your support team for the same. Once they are able to make such changes, their trust in your brand increases and removes the fear from their mind of getting stuck with a fixed subscription plan. Contents of the articlSome readers

• Upsell Engine

  This article will walk you through the steps required to set-up the upsell section inside the customer portal. Contents of the article What is upselling? Set up and customize your upsell section What do your customers see? Product not showing in the upsell section Need help? What is upseFew readers

• Pause/Resume a Subscription

  There are several factors that may lead an individual to consider pausing a subscription. These factors include incomplete utilization of the previous product, personal travel commitments, or personal circumstances that require temporary suspension. Loop offers a range of options that enable both you and your customers to easily Pause or Resume a subscription in accordance with their specific requirements. This article will guide you through the all the available features making it easieFew readers

• Accessing Customer Portal from Customer Account Page

  Loop Subscriptions integrates with both Shopify (new) customer accounts as well as legacy customer accounts. This guide will help you setup this integration for (New) Customer accounts Legacy customer accounts Shopify (new) customer accounts Shopify launched (new) customer accounts experience to allow a passwordless login experience for customers. How does Loop integrate with Shopify (new) customer accounFew readers

• Apply Discounts

  Offering a discount can attract new subscribers, especially if the product is new or unfamiliar to the customer. Subscription deals for multiple products offered at discounted prices can encourage customers to purchase more. This article will cover How to apply discounts on an order from Loop Customer Portal How to apply discounts on an order manually from the Loop admin portal (5-apply-discounts-on-orders-from-loop-adminFew readers

• Merge Subscriptions

  It can be challenging for the consumer to keep track of multiple subscriptions that deliver on various dates. The ability for consumers to combine their subscriptions, saving on shipping and time, without having to send an email or get in touch with your support team, is crucial to delivering a smooth customer experience. This section will walk you through all the options on how you or the customer can merge subscriptions on Loop. Logics behind merging the subscriptions As a customeFew readers

• Change Payment Method

  Customers may change their payment method for various reasons, such as their credit card expiring, losing access to their original payment method, or simply wanting to use a different form of payment. Additionally, customers may change their payment method if they encounter issues with their original way, such as declined transactions or difficulty with the checkout process.  Some customers may also change their payment method to avail of the offer or discount currently available in specific paFew readers

• Update Payment Details

  A customer may update their payment method for similar reasons as changing the payment method, such as their credit card expiring, losing access to their original payment method, or simply wanting to use a different form of payment. Additionally, a customer may update their payment method if they encounter issues with their original method, such as declined transactions or difficulty with the checkout process. Some customer may also update the payment method to take advantage of a promotion orFew readers

• Reactivate subscription

  A customer may decide to reactivate a previous subscription for several reasons, including the fact that they value the product or service and want to keep using it, a temporary financial or personal issue that prevented them from continuing their subscription but which is now resolved, or because the business provided a special incentive or promotion for doing so. There are multiple ways to reactivate a subscription on Loop: Loop Customer Portal Loop admin portal Need help? This sectionFew readers

• Update shipping address/Method

  How to update the shipping address with this method? Before a customer can change the shipping address/method from the customer portal we need to make sure the following settings are enabled as shown in the figure below - The settings can be found by heading to Customer Portal Preferences Delivery method details. Once the setting - "Update delivery address" is enablFew readers

• Update Shipping Details

  Customers may update their shipping address for various reasons, such as moving to a new location, temporarily staying at a different address, or providing an alternate shipping address for a gift or surprise. Some customers may also update their shipping address if they find that their original shipping address needs to be entered correctly, and they want to ensure that their order is delivered to the correct location. Contents of the article How to update the shipping address froFew readers

• Change Delivery Frequency

  Sometimes, the customer may have to change their delivery frequency. This can be due to various reasons. To provide a seamless customer experience, it becomes vital that the customers can make such changes on their own and don’t need to write an email or contact your support team for the same. With Loop’s functional and easy-to-use customer portal, your customers can choose the delivery frequency they want by themselves. How to access this setting? Step 1: Go to Loop App → CFew readers

• Reschedule an upcoming order

  There are many reasons why someone would need to reschedule an upcoming order, including not having finished the previous product, they’re out of town, or they might have some personal reasons. How to reschedule an order from Loop Customer Portal How to reschedule an order manually from Loop admin portal What happens to the future billing dates ? (6-what-happens-to-the-future-bFew readers

• Place upcoming order

  The “Charge now” or “Order now” option enables consumers to place an order immediately in the event of pressing needs. The order is immediately billed, and the subsequent charges are rescheduled according to the subscription’s billing cycle. Logic behind the charge order function There are multiple ways to place an order on loop. How to place an order from Loop Customer Portal HowFew readers

• Delay order

  Customers and merchants can leverage the Delay next order functionality made available on Loop to ensure that the customer's next order is placed at the right day as How to delay an order from Loop Customer Portal How to delay an order from the Loop admin portal Need help? If a delay is applied to the current order, Skipped upcoming orders are not taken into account, and the fFew readers