Create subscriptions manually
There are certain situations where creating a subscription manually becomes necessary. Using this feature in Loop, merchants can create a new subscription by directly entering the customer’s details along with the desired product and plan information.
This is particularly useful when a customer reaches out to the merchant’s support team requesting a subscription for a new product. In such cases, the recommended approach is to ask the customer to add the product directly from the customer portal or for the merchant to add it via the admin portal by editing the existing subscription, provided the shipping frequency and address remain the same.
However, if the new product requires a different shipping frequency or a new address that is not already present in the customer's saved details, a new subscription can be created manually using this feature.
Pre-requisites
Creating a subscription manually
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These conditions must be fulfilled before you can create manual subscriptions for your users.
The customer must have previously purchased a subscription from the online store, and their data should be available in Loop.
The customer must have a valid payment method saved for subscriptions.
Follow these steps to complete the process
Navigate to Loop > Subscriptions > Click on Create subscription manually button.
Under the customer details section, click on Select customer to choose the user for whom you want to create a subscription. Next, select the products you wish to include in the subscription.
You also have the option to add a new address and select an alternative payment method from the available settings.
Next, fill in the subscription details, including the billing date, frequency, minimum number of orders, and other relevant fields. You can also set a custom frequency based on your specific requirements.
Now, add any applicable discount and shipping details, such as the delivery price and title, according to your requirements.
Finally, check the box confirming that the customer agrees to the subscription agreement, then click the Create Subscription button.
The new subscription will be created in Loop, and all the provided details will be populated accordingly.
Here are some related articles that may offer additional insight and context.
Customer portal
How to create a selling plan
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
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This is particularly useful when a customer reaches out to the merchant’s support team requesting a subscription for a new product. In such cases, the recommended approach is to ask the customer to add the product directly from the customer portal or for the merchant to add it via the admin portal by editing the existing subscription, provided the shipping frequency and address remain the same.
However, if the new product requires a different shipping frequency or a new address that is not already present in the customer's saved details, a new subscription can be created manually using this feature.
In this article
Pre-requisites
Creating a subscription manually
Related articles
Need help?
Pre-requisites
These conditions must be fulfilled before you can create manual subscriptions for your users.
The customer must have previously purchased a subscription from the online store, and their data should be available in Loop.
The customer must have a valid payment method saved for subscriptions.
Creating a subscription manually
Follow these steps to complete the process
Navigate to Loop > Subscriptions > Click on Create subscription manually button.
Under the customer details section, click on Select customer to choose the user for whom you want to create a subscription. Next, select the products you wish to include in the subscription.
You also have the option to add a new address and select an alternative payment method from the available settings.
Next, fill in the subscription details, including the billing date, frequency, minimum number of orders, and other relevant fields. You can also set a custom frequency based on your specific requirements.
Now, add any applicable discount and shipping details, such as the delivery price and title, according to your requirements.
Finally, check the box confirming that the customer agrees to the subscription agreement, then click the Create Subscription button.
The new subscription will be created in Loop, and all the provided details will be populated accordingly.
Related articles
Here are some related articles that may offer additional insight and context.
Customer portal
How to create a selling plan
Need help?
No worries — we're here for you!
If you have any questions or need assistance, feel free to email us at support@loopwork.co or chat with us using the support beacon at the bottom right of your screen.
Regards,
Loop Subscriptions Team 🙂
Return to top
Updated on: 28/05/2025
Thank you!